Terms and Conditions

The website www.ganzoknife.eu is operated and managed by Generation-Tech Kft., a company officially registered in Hungary.

Name: Generation-Tech Kft.
Headquarters: 2112 Veresegyház, Mező utca 12.
Name of the representative: Bence Fábián
Name of the Registrar: Registry Office of the Budapest District Court
EU Tax number: HU28764553
Account managing financial institution: Raiffeisen Bank
Account number: HU27120210060173986200100009
The Last Modification of the General Terms and Conditions: 2026. 05.23.

These Terms and Conditions are governed by and construed in accordance with the applicable European Union legislation and relevant national laws harmonized with EU directives regarding e-commerce and consumer protection, including but not limited to:

• Directive 2000/31/EC on electronic commerce (E-Commerce Directive).
• Directive 2011/83/EU on consumer rights (Consumer Rights Directive).
• Directive (EU) 2019/771 on certain aspects concerning contracts for the sale of goods (Legal Guarantee Directive).

The entire content of the website www.ganzoknife.ro is the exclusive property of Generation-Tech Kft. and is protected under international copyright laws and EU intellectual property regulations. Protected elements include:

• Texts
• Images
• Graphic elements
• Web design
• Logos

⚠️ Please note: Any use, copying, or reproduction of any element without the prior written consent of the Seller is strictly prohibited and shall be subject to legal action.

Conclusion of the Contract and Pricing

Order Placement and Confirmation

• Contractual Agreement: By placing an order on the website, the Buyer explicitly agrees to these contractual terms.
• Formation of the Contract: The distance contract is deemed concluded only when the Seller sends a written shipping confirmation to the Buyer via e-mail.
• ⚠️ Important: The automated acknowledgement of receipt does not constitute acceptance of the order.

Prices and Taxes

• Prices displayed on the website are expressed in EUR (or the selected currency).
• Prices are Brutto prices but do not include shipping costs, which will be clearly specified before the order is finalized.

Product Delivery

• Territory: Product delivery is carried out exclusively within the designated delivery zones specified during checkout.
• Delivery Method: Shipping is handled via partner courier services.
• Delivery Time: The standard delivery timeframe is 2-5 business days from order confirmation.

Payment can be made using the secure methods provided during checkout:

• Online card payment
• Bank transfer

General Conditions and Legal Timeframe

• Right of Withdrawal: Pursuant to Directive 2011/83/EU, individual consumers (natural persons) have the right to withdraw from the contract within 14 calendar days from the physical receipt of the goods.
• No Justification Needed: Returns can be initiated without providing any reason.
• Procedure: To exercise this right, the Buyer must complete the dedicated form available at the following link: Returns and Refunds
• Costs: The direct cost of returning the goods (return shipping fee) shall be borne entirely by the Buyer.
• Product Condition and Diminution of Value
• In Practice: The product must be returned in a condition that allows it to be resold as new.
• Permitted Handling: No diminution of value applies if the consumer has only handled the product to establish its nature, characteristics, and functioning (in the same manner as would be permitted in a physical retail store).
• Prastine Condition: This implies undamaged packaging, a scratch-free product, and no signs of use or dirt.
• Value Reduction (up to 50%): If the returned product shows signs of wear, physical damage, impacts, chips, or missing accessories, its value will be reduced proportionally to cover the costs of restoring it to its original state (refurbishment) or to reflect the price difference of selling it as a second-hand item.
• Assessment: This reduction is assessed objectively by the Seller based on actual refurbishment costs.

Types of Guarantee

• Legal Guarantee of Conformity: In accordance with Directive (EU) 2019/771, all products sold benefit from a minimum 2-year legal guarantee of conformity from the date of delivery, protecting the consumer against faulty goods or products that do not look or work as advertised.
• Commercial Guarantee: For long-term use products, Generation-Tech Kft. may grant a voluntary commercial guarantee spanning 12-24 months, which does not affect the buyer's statutory legal guarantee rights.

Guarantee Exclusions

The guarantee does not cover defects arising from:

• Improper, incorrect, or abusive use;
• Normal wear and tear or negligence;
• Unauthorized modifications or alterations made to the products (e.g., improper blade sharpening, use as a prying tool, etc.).

Notification and Resolution Procedure

Filing a Claim: Any complaint regarding a defective or non-conforming product must be formally registered by completing the official form: Warranty claim form

• Resolution: The procedure will be handled strictly in compliance with the instructions sent via e-mail after the form submission.

Unfounded Complaints (Associated Costs)

⚠️ Please note: If, following a technical inspection/expert evaluation, the claim is found to be groundless (unfounded), the Buyer shall bear all related costs. A complaint is deemed unfounded if:

• The product is NOT defective (no malfunction can be identified);
• The defect occurred due to improper use by the consumer;
• The Buyer's expectations exceed the capabilities specified on our website;
• The product was not purchased from our store.

Fees applied in case of an unfounded complaint (borne entirely by the Buyer):

• Inspection/Expertise fee: 20 EUR
• Shipping/Transport cost: 20 EUR
• Payment method: These amounts can be paid in advance via online card payment or bank transfer.

Amicable Settlement Procedure

• Contact: Any complaints or grievances can be sent directly to our customer support email at: ✉️ info@ganzo.hu
• Resolution Timeframe: We aim to settle all disputes amicably within a maximum of 30 days.
• Jurisdiction: If an amicable solution cannot be reached, disputes shall be referred to the competent courts of law.

Alternative and Online Dispute Resolution (ADR/ODR)

As an EU-based consumer, you have the right to seek out-of-court settlements through European frameworks:

• European Online Dispute Resolution (ODR) Platform: In accordance with Regulation (EU) No 524/2013, consumers can submit their disputes through the European Commission’s centralized platform to reach an out-of-court settlement. The platform can be accessed via the following link: European Commission ODR Platform (https://ec.europa.eu/consumers/odr)

This Privacy Policy outlines the rules and practices regarding how the Data Controller collects, processes, and stores the personal data of website users and buyers (hereinafter referred to as "Data Subjects") through the website and online store. This policy has been drafted in strict compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR).

The controller of your personal data responsible for operating the online store is:

• Company Name: Generation-Tech Kft.
• Registered Office / Seat: 2112 Veresegyház, Mező utca 12., Hungary
• Registration Court & Number: Court of Registration of the Budapest Environs Regional Court (Budapest Környéki Törvényszék Cégbírósága), Reg. No: 13-09-207607
• Tax / VAT Number: HU28764553
• Legal Representative: Fábián Bence
• E-mail: info@ganzo.hu
• Phone: +36702249089

Data Protection Officer (DPO)

In accordance with Article 37 of the GDPR, the Data Controller is not legally required to designate a Data Protection Officer (DPO). Any inquiries, requests, or grievances regarding personal data protection can be sent directly to the email address: info@ganzo.hu.

In compliance with the data minimization principle, we only collect and process personal data that is strictly necessary for the purposes specified below. Please note that our services and products are intended for individuals who are at least 16 years of age.

A. Order Management and Contract Performance

• Categories of Data: First name, last name, billing address, delivery address, email address, phone number.
• Legal Basis: Article 6(1)(b) of the GDPR – processing is necessary for the performance of a contract to which the data subject is party.
• Retention Period: 8 years, in accordance with applicable EU and Hungarian financial and accounting legal obligations.

B. Customer Support and Relations

• Categories of Data: Name, email address, phone number, and the specific text/content of the inquiry.
• Legal Basis: Article 6(1)(f) of the GDPR – the legitimate interest of the Data Controller to efficiently handle, resolve, and respond to customer inquiries and claims.
• Retention Period: 3 years from the date of the last communication.

C. Direct Marketing (Newsletter)

• Categories of Data: Name, email address.
• Legal Basis: Article 6(1)(a) of the GDPR – the explicit and freely given consent of the Data Subject.
• Retention Period: Until consent is withdrawn (by unsubscribing via the link in the email or contacting us directly).

The Data Controller implements robust and appropriate technical and organizational measures (including SSL/HTTPS encryption, strictly restricted database access permissions, and automated secure backup systems) to prevent unauthorized access, alteration, or disclosure of your data.

Payment Security Note: For online card transactions, card details are entered directly onto the secure external platform of the integrated payment gateway providers. The Data Controller does not collect, access, or store any credit/debit card information.

To ensure the seamless operation of the online store, fulfill orders, and comply with legal duties, certain personal data is shared with trusted third-party service providers acting as Data Processors:

UNAS Online Kft.

• Activity: webshop system operation
• Address: 9400 Sopron, Kőszegi út 14.
• E-mail: unas@unas.hu
• Phone: +36 99 200-200

Brave Hunter Kft.

• Activity: Accounting
• Address: 2120 Dunakeszi, Barátság útja 1., 2nd floor, Apt. 12
• Tax number: 28993807-2-13

Octonull Kft. (billingo.hu)

• Activity: Invoicing
• Address: 1133 Budapest, Árbóc utca 6.
• Phone: +36 1 500 9491

Express One Hungary Kft.

• Activity: Parcel delivery - courier service
• Address: 1239 Budapest, Európa utca 12.
• Phone: +36 1 877 7430

GLS General Logistics Systems Hungary Csoma-Logisztikai Kft.

• Activity: Parcel delivery - courier service
• Address: 2351 Alsónémedi, GLS Európa u. 2.
• Phone: +36 29 886 670

Foxpost Kft

• Activity: Parcel delivery - courier service
• Address: 1097 Budapest, Könyves Kálmán krt. 12-14.
• Phone: +36 1 999 0369

Generation-Tech Kft.

• Activity: webshop system operation
• Address: 2112 Veresegyház, Mező utca 12.
• E-mail: info@ganzo.hu
• Phone: +36 70 224 90 89

myPOS Limited

• Activity: Bank card acceptance
• Address: 12 St. Stephen’s Green, Dublin D02 WK11, Ireland
• Phone: +36 1 445 3679

OTP Mobil Szolgáltató Kft.

• Activity: Online Bank card acceptance
• Address: 1143 Budapest, Hungária körút 17-19.
• Website: https://simplepay.hu/

Viva Payments

• Activity: Online Bank Card Acceptance
• Address: 1037 Budapest, Seregély utca 3-5.
• Website: https://www.viva.com

Csomagpiac Kft.

• Activity: Parcel delivery - courier service
• Address: 2100 Gödöllő, Németh László utca 1/b.
• Website: https://www.csomagpiac.hu

Certain third-party service providers utilized for analytical, optimization, and marketing features (such as Google and Meta) may transfer and store data on servers located outside the European Economic Area (EEA), primarily in the United States.

To guarantee an adequate level of data protection, these transfers are governed by appropriate safeguards recognized under the GDPR, including the deployment of the European Commission's Standard Contractual Clauses (SCCs) and adherence to the EU-U.S. Data Privacy Framework where applicable.

We use basic tracking tools (such as Facebook Pixel and Google Ads) to understand user behavior and display relevant, customized advertisements to our audience. However, the Data Controller does not engage in any automated decision-making processes or advanced profiling that could produce legal effects or similarly significantly affect the Data Subject under Article 22 of the GDPR.

In the highly unlikely event of a personal data breach that is likely to result in a high risk to the rights and freedoms of natural persons, the Data Controller is committed to notifying the competent supervisory authority within 72 hours of becoming aware of it, and communicating the breach to the affected Data Subjects without undue delay, in accordance with Articles 33 and 34 of the GDPR.

Under the General Data Protection Regulation (GDPR), you hold specific fundamental rights regarding your personal data, which you may exercise free of charge at any time by sending a written request to info@ganzo.hu:

• Right of Access (Article 15): You have the right to obtain confirmation as to whether or not your personal data is being processed, and to receive a copy of that data along with details of the processing.
• Right to Rectification (Article 16): You have the right to request the immediate correction of inaccurate personal data or the completion of incomplete information.
• Right to Erasure / "Right to be Forgotten" (Article 17): You can request the deletion of your personal data under certain conditions (e.g., if the data is no longer necessary or consent is withdrawn). Note: Data required for legally mandated accounting and invoicing purposes cannot be deleted before the expiration of the statutory 8-year retention period.
• Right to Restriction of Processing (Article 18): You have the right to restrict the processing of your data under specific circumstances, meaning the data can only be stored but not further processed.
• Right to Data Portability (Article 20): You can request to receive your data in a structured, commonly used, and machine-readable format, or have it transmitted directly to another data controller.
• Right to Object (Article 21): You have the right to object to processing based on legitimate interests or where data is processed for direct marketing purposes.
• Right to Withdraw Consent (Article 7(3)): Where processing is based on your consent (e.g., newsletter subscription), you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

If you believe that the processing of your personal data infringes the provisions of the GDPR, you have the statutory right to lodge a complaint with a national supervisory authority, particularly in the EU Member State of your habitual residence, place of work, or place of the alleged infringement.

As the Data Controller is established in Hungary, the primary supervisory authority is:

• Hungarian National Authority for Data Protection and Freedom of Information (Nemzeti Adatvédelmi és Információszabadság Hatóság – NAIH)
• Website: www.naih.hu
• E-mail: ugyfelszolgalat@naih.hu

You may also look up and contact your local EU National Data Protection Authority via the portal of the European Data Protection Board (EDPB). However, before approaching a supervisory authority, we kindly invite you to contact us directly at info@ganzo.hu so we can attempt to resolve any issues amicably and swiftly.

Our website uses cookies to ensure its technical functionality, customize content and advertising, provide social media features, and analyze traffic web metrics. A cookie is a small text file stored on your computer or mobile device when you visit a website.

A. Strictly Necessary Cookies (First-Party Cookies)

These cookies are essential for the basic operation of the online store and cannot be switched off (e.g., keeping products in your shopping cart, maintaining your login session).

• euCookieWarningAccepted: Records your acceptance of the cookie notice banner. Retention: Up to 1 year or until the browser is closed.
• Store Session Cookies (UNAS): Manages the shopping cart mechanism and checkout workflow. Retention: Deleted upon closing the browser.

B. Analytical and Marketing Cookies (Third-Party Cookies)

• Google Analytics (__ga, _gid): Collects anonymous, aggregated statistical data regarding how visitors interact with the website.
• Google Ads / Google Remarketing: Used to serve personalized advertisements across the Google Search and Display Network based on past visits.
• Facebook Pixel: Monitors conversions and delivers relevant targeted advertisements within the Meta platforms.

C. Consent and Managing Cookie Settings

In accordance with EU cookie laws, marketing and analytical cookies are deployed exclusively based on your prior, explicit consent, which you can grant or deny via the cookie banner displayed upon your first visit.

You can review, modify, or completely withdraw your consent at any time by clicking the "Cookie Settings" link in the footer of our website. Additionally, most modern web browsers allow you to block or clear cookies via their built-in privacy and security settings (Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, Opera, etc.).

To opt-out of Google Analytics tracking across all websites globally, you may install the official browser add-on at: tools.google.com/dlpage/gaoptout. For comprehensive insights regarding digital behavioral advertising, please visit www.youronlinechoices.com.

For the purposes of this document and in accordance with Article 4 of the GDPR, the terms below shall have the following meanings:

• Personal Data: Any information relating to an identified or identifiable natural person ("data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, or an online identifier.
• Processing: Any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure by transmission, dissemination, alignment, restriction, erasure, or destruction.
• Restriction of Processing: The marking of stored personal data with the aim of limiting its processing in the future.
• Profiling: Any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location, or movements.
• Pseudonymisation: The processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organizational measures.
• Filing System: Any structured set of personal data which are accessible according to specific criteria, whether centralized, decentralized, or dispersed on a functional or geographical basis.
• Data Controller: The natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.
• Data Processor: A natural or legal person, public authority, agency, or other body which processes personal data on behalf of the data controller.
• Recipient: A natural or legal person, public authority, agency, or another body, to which the personal data are disclosed, whether a third party or not.

Last Updated: May 20, 2026